Justin | Friday, July 10, 2009
I purchased the HVF024BBG from Amazon. Not only was the first unit damaged, but so was the second. The design looked sound and it is offered at an attractive price. Unfortunately, the packaging of the unit is positively horrible.
A one-inch piece of Styrofoam serves as the shipping base for a product that weighs 75-lbs. Upon delivery, the base of both units was completely shredded. Even thinner strips of Styrofoam are used to protect the corners. They offer no protection, especially to the corner with the door hinge. Both units showed up with the upper portion of the hinge broken and unable to support the door. This rendered each unit completely unusable. Finally, the cardboard wrapping that surrounds the entire package is far too thin. Both units have dents and scratches.
The entire product should be shipped with the following:
- A very thick cardboard base should be used. Take the thickness of the cardboard used to package the unit and use four of these. The base should extend up around the bottom by one-inch to provide a solid foundation for the entire unit.
- Use real foam corner pieces instead of Styrofoam. The corner pieces are for protection, and the Styrofoam inserts currently being used aren't getting the job done.
- The cardboard shell that wraps around the entire unit should be double or triple the thickness of the one being used.
The good news about the packaging is that it revealed the questionable manner in which the door hinge is assembled and held in place. Enlarge the picture and look at the upper right corner. The hinge for the door is held in place by the plastic at the top of the door. If that plastic breaks, the door falls off the hinge. This happened on the first unit. The second unit was not as bad, but the door hanged to the left side so badly that it could not be used.
Hopefully, someone will read this, change will occur, and future customers will see the benefit. Until the packaging is fixed, this product should be avoided. Due to the poor design of the support for the door hinge, I will be steering clear of Haier products for the foreseeable future.
Please note, that this is NOT a problem with Amazon. Haier is 100% responsible for a questionable design and the very poor packaging of the unit. As usual, Amazon handled the return of both units nicely.